Customer Service

CFC SuperStore

By being a Carmel Financial customer, you have the power to purchase great products and have the amount added to your revolving charge account.

Need a television, luggage, wookware, tools,  DVD player, gaming system, etc.? Click here to visit our CFC Superstore.

Delivery Policy

Products are shipped within 24-72 business hours with delivery times of 4-5 business days excluding holidays. Emailed tracking information will be provided when the products ships.

Frequently Asked Questions

How can I take advantage of my available credit with Carmel Financial?
Carmel Financial customers, whose accounts are in good standing, have the ability to purchase name-brand items and add them directly onto their account. To view the items available or to place an order, visit our CFC Superstore.

I have recently moved. Who do I notify?

Please contact a customer service representative at 800-727-2987 and they will be happy to update your account.

Can I have my monthly payment automatically deducted from my checking account?

Yes. To save time and money, you can have your payment automatically deducted from your personal checking or savings account each month. To take advantage of this, contact a customer service representative at 800-727-2987.

Did you know you can see your balance and make an online payment for FREE?

Please click here. This link will take you to a new website where you create your account, please select Create New Account under the email address box, once your account is created you can view your current balance and make a payment anytime FREE of charge.

I received a letter stating my account is past due, but I have yet to receive a billing statement. What do I need to do?
Contact our Customer Service Department at 800-727-2987 to ensure we have your correct address on file. But please understand that your payment is still due on the date shown on your contract. To make a payment click here.

If you recently received a statement via email and would like to pay on your account, please visit our online payment center  and set up a new account to access your account balance and pay.  Please note if your balance is less than your amount due and/or required payment please PAY ONLY your balance to avoid over-payment.

I have a question regarding my billing statement. Who should I contact?
Customer service representatives are available Monday – Friday, 9 AM – 5 PM Eastern, to answer questions regarding your account.