Ways to pay
FREE Online Customer Portal Click here
If you have not setup your online account, Click here
By Computer: FREE Online Customer Portal Click here
If you have not set up your Online Customer Portal please first select Create Account
By phone: call 800-727-2987 to set up a FREE payment
By mail: make check payable to Carmel Financial Corporation, Inc., PO BOX 3875, Carmel IN 46082
CFC SuperStore
By being a Carmel Financial customer, you have the power to purchase great products and have the amount added to your revolving charge account*. *subject to credit approval.
Need Electronics, Luggage, Cookware, etc.? Click here to visit our CFC Superstore.
Delivery Policy
Products are shipped within 24 business hours with delivery times of 4-5 business days excluding holidays. Emailed tracking information will be provided when the products ships.
Return Policy
You have up to 30 days from date of purchase to request an exchange or a full refund with no questions asked. Your return must be in new condition, with accompanying packaging unless defective. Shipping charges are not refundable. All returns should be shipped by an insured carrier.
RMA Policy
All returned merchandise must be accompanied by a valid RMA (Returned Merchandise Authorization) number issued by our Customer Service Department. All merchandise received without a valid RMA # could delay refund or exchange. To obtain an RMA number you may email support@carmelfinancial.com or call 800-727-2987. Please enclose your receipt and request for an exchange or a refund. We appreciate your help in following this procedure. This will allow us to expedite your refund or exchange.
Revolving Credit Agreements
Click here for our current active revolving credit agreement. If you would like a copy of your specific revolving credit agreement, please contact our Customer Service Department at 800-727-2987